FAQs

Ask And You Shall Receive

Answers to your most frequently asked questions.

What's an ATM surcharge fee?

A surcharge fee is a fee that is charged to cardholders by the owner of an ATM. The surcharge fee may be as high as $5.00! You can use your MoneyPass card at MoneyPass ATMs to avoid paying that surcharge fee. Please be aware that your card issuer (bank, credit union or prepaid card issuer) may charge other fees. You may wish to contact your card issuer to determine if you will be charged other fees associated with ATM transactions.

How do I know if I can use my card surcharge-free at MoneyPass ATMs?

Your card issuing institution (bank, credit union, prepaid card issuer) must participate in the MoneyPass ATM Network for you to have surcharge-free access at MoneyPass ATMs. If they do participate, you may see the MoneyPass logo on your card. If not, contact your issuing institution to find out if your card can be used surcharge-free at MoneyPass ATMs. Are there MoneyPass ATMs located outside of the United States?

Are there MoneyPass ATMs located outside of the United States?

MoneyPass surcharge-free ATMs are only be found within the United States and Puerto Rico.

I was charged a fee at an ATM that I believed to be a surcharge-free MoneyPass ATM. What can I do?

If you are a MoneyPass cardholder and you were charged a fee at a MoneyPass ATM, please contact your card issuing institution (bank, credit union or prepaid card issuer). There should be a phone number on the back of your card to contact your issuer. To expedite the process, it is helpful to have the exact address, date, and time of the ATM transaction – this should all be on the ATM receipt.

How can I install the MoneyPass Locator app on my smart phone?

Click the link on the MoneyPass home page or visit the Google Play store (for Android devices) or the Apple App store (for Apple devices). There you can search for MoneyPass and install the application on your phone at no charge.

How do I use my card to withdraw cash? What is my PIN number? Can I make a deposit? What is my account number? How much can I withdraw?

Questions about how to use your card or your account can be directed to the organization that issued the card, such as your bank, credit union or prepaid card issuer. There may be an 800 number on the back of your card to help you reach customer service for your card. MoneyPass is not the issuer of your card and therefore we do not have access to your account information, nor are we able to answer questions about your card or account. Please contact your bank, credit union or other issuing organization for more information about your account or how to use your card.

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